Support
Cancelling or changing Granny Premium
Granny Premium is billed by Apple, so it is managed on your iPhone: open Settings, tap your name at the top, tap Subscriptions, then tap Granny. From there you can switch between monthly and yearly, or tap Cancel Subscription.
Cancelling keeps Premium working until the end of the period you have already paid for. To avoid the next charge, cancel at least 24 hours before it renews.
Because Apple handles the billing, refunds are requested through Apple rather than through us. Go to reportaproblem.apple.com, sign in with your Apple Account, find the Granny purchase and choose Report a Problem.
Your first 14 days of Premium are on us, then it’s $29.99 a year or $3.99 a month.
Cook a little or cook a lot: Granny is for both.
If you cook a little, Granny is free: three new chats with Granny a month, cooking one recipe at a time step by step, your whole cookbook, and saving as many recipes as you like from Kitchens.
If you cook a lot, Premium is made for you: unlimited new chats, menus and shopping lists, and cooking two or three recipes at once so everything lands together. Less than a coffee a month, and your first 14 days are on us.
Deleting your account
You can delete your account in the app: Settings, then Account, then Delete account.
The photos you uploaded are removed too. A copy can linger at its old web address for about a minute while our content network clears. If anything is left behind — for example if you deleted from an older version of the app — our system finds and removes it, usually within a few minutes.
The privacy policy lists exactly what is deleted, what is kept and why: read it here.
Reaching a person
Write to us and a real person reads it. Not a bot, not a ticket queue.
If something went wrong in the app, tell us what you were doing when it happened. It helps more than you’d think.
If Granny didn’t answer, or something broke while you were cooking, the same address is the right place.